Common FAQs

GENERAL QUESTION

Hope Hosting owns a massive 320,000 square feet data center that is located in Phoenix Arizona. The company also has data centers in Los Angeles, Chicago and Ashburn, Virginia, along with international facilities in Amsterdam and Singapore.

Yes and no. Shared plans do come with unlimited storage, but you are limited to 250,000 files/folders (and each email counts as a file). Furthermore, there are certain “soft” caps on other resources — if your usage exceeds these caps, GoDaddy may throttle the resources available to your website and, in extreme cases, may even prevent your use of the resources, leading to site downtime.

WordPress installation is manual (though easy), but Hope Hosting provides you with a WordPress managing tool suite, which automatizes your WordPress site backups and software updates. Hope Hosting also enhances the performance of your WordPress website and offers you 24/7/365 specialized tech support.

Managed WordPress plans come with the WordPress core pre-installed.

The best plan for self-hosted WordPress users depends on the total number of sites hosted. Although the Developer plan is the most expensive one, it’s meant for people who own 5 websites and have up to 800,000 monthly visitors. On the other hand, the Ultimate plan can handle one or two WordPress sites, and 400,000 monthly visitors. It also includes malware protection.

Hope Hosting also offers managed WordPress options, which includes bonuses like WordPress installed by default, staging areas, and dedicated phone support lines (no live chat, though).

Hope Hosting’s cheapest hosting plan is Rs 199 PKR per month and it comes with 10 GB bandwidth and 2 GB storage .

No, its completely unmanaged — if you experience issues with your server, you can reach out to our support team.

 

How do I contact Hope Hosting’s support? You get first class 24/7 customer support via phone, live chat – and you can browse a database of questions and articles with common questions covered. What languages does Hope Hosting support speak? Besides English, Hope Hosting’s customer service is provided in many languages. Find  phone numbers In Contact Page.

If your domain name is registered someplace else (for example with Namecheap) then you need to update the domain’s nameservers. You will find the correct NS values in your control panel. For example, HopeHosting’s default DNS nameservers look like: ns1.hopehosting.com and ns2.hopehosting.com. Their premium DNS nameservers look like: pdns01.domaincontrol.com and pdns02.domaincontrol.com. Again find the right information by logging into your web hosting cPanel.

You can contact Hope Hosting using live chat (Live chat can be launched via the “Chat with us” button on their website) or phone. To request a refund go to the “Contact Us”, select your country and perform a toll-free phone call.

Hope Hosting offers a money-back guarantee however it is related to the length of your web hosting plan. So do read the fine prints. However, you do qualify for 30-day money-return guarantee if you have selected their annual plan.

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